Messaging Policy

Consent to Communication
By providing your email address and/or mobile phone number on any Proshark form or platform, you consent to receive communications from us via email, SMS, and/or phone calls. Standard message and data rates may apply for SMS communications. Consent to receive these communications is not a condition of purchase. You affirm that you are authorized to provide this consent and that you understand you may receive both informational and promotional content from Proshark. Additionally, you expressly authorize us and our partners to contact you even if your phone number appears on a do-not-call list or similar registry. You may revoke your consent at any time by following the opt-out instructions below.

Privacy and Consumer Protection
Proshark is committed to protecting your privacy and consumer rights. We ensure that all communication complies with applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the CTIA guidelines, and applicable data privacy regulations. This Messaging Policy applies to all messages sent from Proshark platforms, subdomains, account holders, and authorized users. Account holders are responsible for ensuring that all messaging activities from their accounts comply with these policies and applicable law. If you believe you have received a communication in error or without proper consent, please report it immediately to abuse@proshark.com.

Scope
This policy applies to all customers, users, message senders, and message recipients using Proshark's messaging services, including SMS, instant messaging, and other digital communications. If you provide messaging capabilities to your end users or clients through Proshark, you are responsible for their compliance with this policy.

Consent / Opt-In Requirements
All messaging recipients must have provided explicit, verifiable consent prior to receiving communications through the Proshark platform. Consent must be specific to the campaign or communication purpose and must be documented, time-stamped, and retained per applicable legal requirements.



• Purchased, rented, or third-party contact lists are strictly prohibited.
• Acceptable forms of opt-in include webform submissions, written consent, double opt-in confirmation, or other traceable methods showing clear and direct agreement to receive communications.
• The consent must clearly disclose what type of communication (e.g., promotional, informational) the individual is opting into.

Past business relationships or personal communications may allow certain messages without explicit new consent, but these are subject to strict interpretation and limitations under applicable law.

Opt-Out Requirements
Recipients may opt out of communications at any time. SMS recipients must be able to reply "STOP" to unsubscribe from further messages. All message senders must include opt-out instructions in the original and subsequent messages where feasible. Opt-out requests must be honored promptly and must be processed in accordance with legal requirements.

Prohibited Content
The following types of content are strictly prohibited on the Proshark messaging platform:

• Illegal content of any kind, based on the jurisdictions where the message is received.
• Hate speech, harassment, threats, or content that incites violence or discrimination.
• Fraudulent, deceptive, or misleading content.
• Malicious content, including but not limited to malware, viruses, phishing attempts, or any technology intended to disrupt systems or steal information.
• Adult content, including explicit imagery, pornography, or sexually suggestive material.
• Content that attempts to bypass or manipulate lawful carrier or regulatory filters.

International Compliance
If you send messages to recipients outside the United States, you are responsible for complying with the applicable laws and regulations of those countries (such as GDPR, CASL, etc.). Compliance with international opt-in/opt-out standards, content guidelines, and data protection regulations is mandatory.

Enforcement and Violations
Violations of this Messaging Policy may result in warnings, suspension, or permanent termination of messaging privileges and Proshark account access. Repeated or egregious violations will result in permanent bans from using the Proshark platform.
If you believe any messaging policies have been violated, please contact us immediately at abuse@proshark.com so we can investigate and take appropriate action.